little touches always stand out for me. and hotels are a great space for touches. on the desk in the room when i checked in last night. big cigar and brandy very tempting but at 12.30 am with a 9 am meeting i couldn't do it.
the wake up call via the TV in the wall totally foxed me and followed 5 minutes later by a friendly guy at reception on the phone checking i was up. nice touches, nice hotel, nice change, nice one